Waiting in line at the Starbucks drive-thru today, I placed my order and waited. And waited. When I finally drove up to the window after sitting behind a customer who must have had 20 questions about her order, the barista told me my drink would be free since I had to wait so long. Wow. That’s good customer service. It’s on days like today I wish I had placed an order for a venti instead of just a short mocha. It doesn’t matter though – I’ll still take the complimentary drink 
4 responses so far ↓
Tisra // February 19, 2009 at 4:35 pm
Wouldn’t that be amazing if it translated to adoption. Like, adoption agency fees waived because it took longer than expected. ha!
Cindy // February 19, 2009 at 5:23 pm
I thought about that when I was writing this post for our blog – that would be fabulous! But I don’t think it will work out that way
- Cindy
Judy K. // February 19, 2009 at 5:37 pm
Ha ha! Tisra beat me to that thought. Well, if they can’t waive agency fees for the long wait, how about accruing bonus points per month waited?
Sarah k // February 20, 2009 at 12:42 pm
LOL.. I love great customer service! If only all places would go back to that kind of service. Life would be much happier because then things would either be done right the first time OR you would be honestly compensated when it didn’t. Instead we get a bunch of teens that stand there and go “so! So it wasn’t what you ordered!!” Wow…. lol… got to love today’s society… anyways, I hope you enjoyed your yummy mocha!!
Sarah k
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